Company Overview
Abbey Healthcare is a family-owned group of 16 care homes located across England and Scotland, dedicated to providing exceptional care for over 20 years. Our mission is to ensure the emotional and physical wellbeing of our residents, offering tailored support and a variety of activities that enrich their lives.
Summary
We are seeking an Office Manager to join our team at Kendal Care Home. In this pivotal role, you will oversee the administrative functions of our care homes, ensuring smooth operations and supporting our commitment to resident care. Your contributions will be vital in maintaining a positive environment for both staff and residents.
Responsibilities
- Initiate, install, and keep up to date adequate office systems to facilitate the smooth running of the care home
- Maintain confidentiality and ensure security of all information is maintained in accordance with GDPR.
- Deal with all correspondence under the direction of the Home Manager
- Respond and check emails, posts, and messages through other systems daily
- Deal with DSS, Social Services and Regulatory Bodies as necessary
- Liaise with Head Office / Operations Team as necessary
- Ensure good communications with staff, residents, and relatives
- Telephone and reception duties
- Keep all accounts up to date and in order, Receive payments and issue receipts
- Cashing up and banking all monies, keep record of petty cash expenditure and the company cash card, submitting and requesting top up as needed.
- Maintain accurate up to date personal (including financial) file for each resident
- Ensure invoices are logged and sent to Head Office at required appropriate times
- Ensure debts are being followed up in conjunction with Head Office
- Check and keep residents’ personal allowance records up to date
- Make payments to hairdresser, chiropodist, etc.
- Do right to work checks, apply for DBS/PVG and obtain references for all new employees
- Complete personnel files for all new employees
- Maintain the personnel files for all the employees by keeping up to date information as required
- Be aware and understand HR polices and processes of the company but also of regulators
- Complete fixed daily time sheets. Collate employees’ timesheets and payroll information using T&A system and other records and deal with problems arising there from
- To work flexible hours as required by the care home
- Promote and market the care home, dealing with enquires and maintaining enquiry log
- Abide, follow, and implement polices and procedures
- Attend and complete all mandatory trainings and other courses as required (in house, eLearning or attending at the venue outside the organisations)
- Attend Meetings as required as minute taker
- Complete reports, audits and submit on time as required and requested by Home Manager, Deputy Manager, Head Office, and Operations Team members
Requirements
- Proven experience as an Office Manager or in a similar administrative role.
- Strong organisational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to foster a collaborative environment.
- Familiarity with human resources practices is a plus.
- Proficient in office software applications
If you are passionate about making a difference in the lives of others and possess the skills we are looking for, we invite you to apply today to join our dedicated team at Abbey Healthcare!
Job Type: Full-time
Pay: £29,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
Application question(s):
- Do you have right to work in UK?
Work Location: In person
Reference ID: Office Manager, Kendal, Cumbria
